Before contacting help desk, please refer to FAQ’s:

Create online service request:


Check your previous service request history:


Note: You will only be able to create refund related enquiry or check previous service request history after you login.


Note: If you wish to withdrawal your membership, please send a withdrawal request including your account information to the help desk email address.
If you withdraw from eTRS Singapore Site & Application, your account will be deleted and can no longer be used. Please be careful when withdrawing your membership.

Central Refund Counter
Help Desk Contacts:

Email
crc.helpdesk@global-taxfree.com

Phone Number