To check the GST refunds issued by different retailers to your passport, you can create an account in this website and access My Tax Refunds page or download the mobile app (eTRS Singapore) from the Google or Apple stores and create an account.

GST Cash Refund Counters are located at the departure transit lounge area of all the terminals at Changi Airport. For the location maps, please click here.

First, please proceed to the eTRS self-help kiosk at Changi Airport to validate your purchases before departure. For the location maps of self-help kiosk, please click here.
When you are applying for the approval at the self-help kiosk, you can choose your preferred refund method from the available options.

• If you choose to receive refund to your credit card, you may depart with the purchased goods and the refund will be credited into your credit card within 10 days (subject to processing time of credit card company).

• If you choose to receive refund by cash, please proceed to the GST Cash Refund Counter with your passport.

• If you choose to receive refund to your Alipay account, the refund will be credited to your Alipay account immediately (subject to processing time of Alipay). If you do not receive refund to your Alipay account, please contact staff at GST Cash Refund Counter.

The GST Cash Refund Counter operates 24 hours every day.

As we do not have cash refund counter at Seletar airport, you will only be able to receive your refund via credit card, Alipay or bank cheque. Please select your preferred refund method when submitting your claim application for validation at eTRS self-help kiosk. You may approach the Immigration Officers at the Airport for further assistance.

Please sign up in this portal to check your refund status.

For enquiries during office hours
Monday to Friday 9:00am to 6.00pm
DID: +65 6513 3756
For enquiries after 6.00pm Monday to Friday,
Weekends and Public holidays
DID: +65 6546 5074
Email at: crc.helpdesk@global-taxfree.com

Transaction more than two (2) calendar months from the validation date will no longer be eligible for refund. 

For transactions less than two (2) calendar months from the validation date, you may choose credit card (recommended) or bank cheque refund as your refund option. To do so, you may create a refund related enquiry here after registering in this portal or contact CRC (Central Refund Counter) helpdesk at crc.helpdesk@global-taxfree.com.

In either case, you need to provide the following documents.

1. Scanned copy of your purchase receipts

2. Scanned copy of your passport front page showing your photo and other details

3. A written confirmation to change the refund option along with new refund option details

It will be in SGD.

No. You can receive your refund on a different credit card.

The following credit cards are supported: Visa, MasterCard, Diners, JCB, Amex and CUP.

It will be in SGD.

In most cases, the refund amount will appear in the currency in which your credit card has been issued; for example, if you have a US credit card, it will appear in US dollars.

For credit card refunds, you will receive your refund within 10 days. Bank cheques will be issued to the residential address that you have provided within 14 days. This does not include postage time.

The detail for the refund amount appears as “Global Tax Free Pte Ltd” on your credit card statement or “Monex” for AMEX credit cards.

There may be various reasons why you have not received your refund via credit card:

• If you have just departed Singapore, your credit card refund will be refunded within 10 days;

• The credit card details provided by you during validation might be invalid; or

• Your refund was not approved by Customs. Therefore, refund will not be processed.

You may still claim for your refund if you are returning to Singapore and depart from the Airport within 2 months from the date in which the eTRS transaction was issued. Please proceed to the Customs Inspection Counter upon departure and present to Customs:

• your purchases/goods unopened and unconsumed;

• original invoices/receipts; and

• boarding pass/confirmed air ticket.

You may present the bank cheque to your bank and it shall be deposited into your personal bank account. Bank cheque is valid for 6 months from the date of issue. Please note there may be a processing fee imposed by the bank during cheque deposit and the Central Refund Counter not be liable for any such charges. Please check with your Bank for more details.

The bank cheque is valid for 6 months from the date of issue.

Yes. You must claim the refund from the Central Refund Counter within 2 calendar months from the date of approval of your refund, after which you will not be eligible to collect the refund.

Yes, at our GST Cash Refund Counter, you will be able to change the refund option from cash to credit card or Alipay.

If you have selected your refund option as cash and departed Singapore without collecting cash from our GST Cash Refund Counter, you may create a refund related enquiry here or contact CRC helpdesk at crc.helpdesk@global-taxfree.com and provide the following documents.

1. Scanned copy of your purchase receipts

2. Scanned copy of your passport front page showing your photo and other details

3. A written confirmation to change the refund option along with new refund option details

You may choose Credit card (recommended) or Bank cheque as your new refund option.

Please note that transactions with validation date more than two (2) calendar months ago, will no longer be eligible for refund.

No, you will only be able to receive the GST refund for purchases made in Singapore.

No. The credit card must belong to the actual traveller.

No. The actual traveller must be present at the GST Cash Refund Counter in order to be entitled to the refund.